Trucklink are e-commerce supply chain specialists offering UK and international pallet distribution, freight forwarding, and warehouse and storage.
Nigel Todd, Managing Director of Trucklink said: “During COVID-19 and the subsequent lockdown, our suppliers have been a major factor in enabling us to balance our costs when scaling our resources to meet the demands and fluctuations in different sectors of the business.
“We had to furlough some of our drivers and offload vehicles we no longer needed so we had to approach Hexagon to discuss some difficult decisions, and they were incredibly supportive.”
Trucklink had 24 vehicles on contract and 8 or 9 were out of contract, and together, the companies formed an off-hire ad-hoc PAYGO arrangement. Trucklink sent a weekly vehicle register of usage and submitted the vehicle tracking information so Hexagon could see which vehicles were being used and charge a daily PAYGO rate.
Nigel adds: “The whole deal was built on trust. I have been dealing with Hexagon for 8 or 9 years and when we have had difficult times in the past and set up payment holidays, we have always honoured these arrangements. I wouldn’t ever entertain going anywhere else due to the support and flexibility we received. You wouldn’t get that from a main dealer. “
“We knew that our customers were also facing difficult challenges and our priority was to support them as much as we could, and this was made possible thanks to the help Hexagon provided.”
In May, Trucklink celebrated a year at their new depot in Glenfield, Leicestershire, which has allowed them to explore new services and new ways of providing solutions for their customers and resulted in the business growing by over 25%. On July 1st, Trucklink also took on another warehouse just to accommodate our Amazon work, and the company is now looking to take on another 18-tonne rigid on contract from Hexagon.